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  2. DavidHertzberg

    File compare problem

    tbr00 (at least I can spell your "handle" correctlyđŸ€Ł), Here's an apparently-relevant Forums post I came across a few minutes ago in searching for a solution for someone else's backup problem described on an Ars Technica forum. Its thread—which I suggest you read in its entirety—concerns a Synology NAS instead of a Netgear NAS (can I name non-Drobo brands?). The thread is on the Mac 9+ Forum instead of the Windows Professional Forum, so YMMV—but the underlying Engine is the same even though the UI is different.
  3. tbr00

    File compare problem

    DavidHerzbeg is correct. Retrospect is running on the windows machine, which has partitions mounted (CIFS) from the Netgear Readynas. The macs are not involved in this issue. I did not include the log file originally because all it contains (see below, with paths/filenames elided) is the fact that a bunch of files failed to compare. In my original posting instead I asked the question: "Is there any way to get more information from the logs as to why it thinks these files are failing to compare?" In the hope that someone could tell me how to get Retrospect to write more detailed information to the log when it fails to match to get some insight as to the real cause. I have now opened a support ticket with Retrospect and will report further if it leads to a solution. Thanks for the help. From the logfile: - 2/14/2020 8:17:31 AM: Copying orion on Fileserver 2/14/2020 8:32:45 AM: Found: 285,888 files, 9,651 folders, 6.6 GB 2/14/2020 8:32:48 AM: Finished matching 2/14/2020 8:32:49 AM: A custom selector was used to select 285,888 files out of 285,888. 2/14/2020 8:32:52 AM: Copying: 119,232 files (1.4 GB) and 0 hard links 2/14/2020 9:15:22 AM: Building Snapshot... 2/14/2020 9:15:22 AM: Copying properties for 9,651 folders 2/14/2020 9:16:34 AM: Finished copying properties for 9,651 folders and 0 files 2/14/2020 9:16:36 AM: Copying Snapshot: 2 files (60.9 MB) 2/14/2020 9:16:41 AM: Snapshot stored, 60.9 MB 2/14/2020 9:16:41 AM: Comparing orion on Fileserver File "\\FILESERVER\orion\<file1>": didn't compare File "\\FILESERVER\orion\<file2>": didn't compare File "\\FILESERVER\orion\<file3>": didn't compare File "\\FILESERVER\orion\<file4>": didn't compare File "\\FILESERVER\orion\<file5>": didn't compare File "\\FILESERVER\orion\<file6>": didn't compare File "\\FILESERVER\orion\<file7>": didn't compare File "\\FILESERVER\orion\<file8>": didn't compare File "\\FILESERVER\orion\<file9>": didn't compare File "\\FILESERVER\orion\<file10>": didn't compare File "\\FILESERVER\orion\<file11>": didn't compare File "\\FILESERVER\orion\<file12>": didn't compare File "\\FILESERVER\orion\<file13>": didn't compare File "\\FILESERVER\orion\<file14>": didn't compare File "\\FILESERVER\orion\<file15>": didn't compare File "\\FILESERVER\orion\<file16>": didn't compare File "\\FILESERVER\orion\<file17>": didn't compare File "\\FILESERVER\orion\<file18>": didn't compare File "\\FILESERVER\orion\<file19>": didn't compare File "\\FILESERVER\orion\<file20>": didn't compare File "\\FILESERVER\orion\<file21>": didn't compare and 119,211 others 2/14/2020 9:57:41 AM: Execution completed successfully Completed: 119232 files, 1.4 GB Performance: 32.4 MB/minute (31.8 copy, 33.1 compare) Duration: 01:40:10 (00:17:03 idle/loading/preparing)
  4. DavidHertzberg

    Time machine data not supported?

    Nigel Smith, At this point SunbeamRapier has pretty well solved his/her problem, as described starting with this post in a Product Suggestions-Windows thread he/she hijacked. The solution was a full-fat version of your first suggestion: to first restore the entire TM backup to an external HDD, then to back up that HDD onto a Retrospect Media Set. That Media Set was intended to be a Tape one, but SunbeamRapier was confused by inexperience and created a Disk one instead. IMHO SunbeamRapier is eminently correct; the impossibility of backing up a TimeMachine volume directly with Retrospect should be officially documented.
  5. As David intimates, the Time Machine format is pretty trick. Add to that the recent OS X security changes and it's hardly surprising that RS struggles to cope. And anyway, what are you asking it to back up? Every timepoint in Time Machine is a mish-mash of files and links, resolved on the fly -- would you like RS to revolve all those links for every timepoint and back up all the files, or just the latest and ignore "previous versions"? I can see two possible solutions, depending on what you want: Just the latest (or any single) timepoint -- use TM to restore that timepoint to an external HD, use RS to back that up All the things -- create a disk image of your TM backup folder, use RS to back that up. If you ever need to access your old TM backups: Retrieve the disk image, mount it, use it as a TM drive There may be other ways, eg a block copy to a second drive for a true backup of your Time Machine volume, depending on what you are actually trying to achieve here.
  6. Nigel Smith

    File compare problem

    How is this formatted? How are you connecting to it to do the backups? Most likely explanation is that the metadata doesn't match for some reason, eg the file is being "touched" but not changed between backup and verification, but without examples from your error log it's difficult to tell.
  7. Last week
  8. SunbeamRapier, If you used the Backup Assistant on pages 89-92 of the Retrospect Mac 16 User's Guide, you would have been prompted to create a Media Set destination and would have created one per pages 86-89—which includes specifying a Media Set Type. I'm not going to claim the UI is as simple as TimeMachine's, but I didn't have particular trouble learning it for backing up local disk sources in 2015—"client" machine sources were somewhat more complicated for a couple of installation-specific reasons. However from 1995-2010 I'd used the old UI, a non-multithreaded version of what Retrospect Windows' UI still is. I happen to do a Recycle backup on Saturday mornings that includes a source HDD that is installed inside my 2010 Mac Pro "backup server". The rate for its backup phase is around 2.3GB/minute for source data ("''B' is for bytes 'b' is for bits"), so for 1TB that would take about 7 hours. If you used the Backup Assistant it seems that'd automatically turn on the Thorough Verification option described on page 97; since it is a byte-by-byte comparison, that would add about another 7 hours. So IMHO 17 hours fits into the speed range for Retrospect, considering your source HDD is connected with USB. The product in column 2 of this Retrospect Knowledge Base article gives faster speed at a much higher price. See here for Retrospect backup of TimeMachine backups. Now you can proceed to create a tape Media Set, and then create a Copy Media Set script to copy the disk Media Set set you have already created to that tape Media Set. A Copy Media Set script is described on pages 135-137; it may take a few hours to run, but shouldn't put as much load on your CPU.😁
  9. Hi David. You are quite right, the media set was a disk set - I thought I had selected a tape backup. It created a new folder "retrospect" on the same drive. Would I have been prompted for the destination volume? I don't recall seeing that but I had a lot of trouble upgrading from v12 to v16 so I was somewhat frazzled at the time and, after 3 years, still struggling to get used to the interface. It took 17 hours to create this backup which seems excessive for 844Gb of data (The new retrospect copy is 1Tb). As for replacing Time Machine with Retrospect, now that I have all my kit I can look at that. I note, however, that there is nothing in the retrospect manual about any issues backing time machine backups. Perhaps if I had known this was going to be an issue I could have set up retrospect backups instead. The 40 million files seems absurd but I have no idea how TimeMachine manages its storage and perhaps it does indeed create tens of millions of little files to keep track of the backups. Thank you for the reference to the Product Suggestions-Mac OS X sub-forum. When I have completed the backups I will assemble my thoughts and make some suggestions. Best regards Stephen
  10. SunbeamRapier, Where exactly is Retrospect creating your .rdb files? According to this post and the previous discussion in that thread , tapes do not have .rdb files—which are instead in the Catalog File on disk for the tape Media Set. For disk Media Sets, the destination disk files mostly consist of the .rdb files—which are the containers for the backed-up data. If your 2015 Mac Pro is "using everything" creating a Catalog File for upwards of 40 million files, that's probably because doing so eats up all available CPU cycles. If you want to create a Support Case for this feature request, here's why and how to do it. I suspect Tech Support will reply that, when you took your Mac Pro to Europe 3 years ago, you should have installed a copy of Retrospect Desktop on it for use with your portable 4 TB USB HDD, instead of making do with Time Machine. They may also reply that, having failed to do so, you should at least be running your Retrospect backup to tape from your restored TimeMachine disk as a series of script runs—each specifying a non-overlapping Date Modified Within as a Rule or non-overlapping Favorite Folder sources. BTW, I've used Retrospect Mac terminology in this post because your post is blatantly about that variant. It doesn't make any difference, because your complaint is about the underlying Engine—which is the same for both variants. However your complaint has nothing to do with the topic of the preceding posts in this thread; you should have started a new thread in the Product Suggestions-Mac OS X sub-forum—which has a large square green Start New Topic button. To create a link to a post in another thread: right-click the doohicky on the top right of that post that says "Share Link" when you mouse over it, then choose Copy Link Location form the resulting drop-down, then select the text in your own post that you want the link to be in, then click the Link tool in the editing toolbar and paste the copied Link Location into the URL box in the Link dialog.
  11. DavidHertzberg

    Time machine data not supported?

    SunbeamRapier, This was reported as early as this 2009 post. If your 4TB USB portable volume was local to your Mac and was running 12 hours per day for 3 years, that would have been about 13,000 backups. If an average of 3000 files incrementally changed between each of those hourly backups, that would come out close to 40 million TimeMachine files—only the weekly ones would be saved as hard links. If your 4TB USB portable volume was networked to your Mac—which it probably wasn't—you wouldn't be able to back it up with Retrospect, because in that case the TimeMachine backups would be sparse bundles. So buy another 4TB USB portable HDD for around US$100, or borrow one. And just be prepared to leave your Mac running until the restore is done.
  12. SunbeamRapier

    Time machine data not supported?

    It appears that it is not possible to back up a Time Machine volume. I am running Retrospect v16.6. For 3 years, while I was in Europe, I did not have access to my raid array or tape drive and all backups were handled by Time Machine to a 4TB USB portable volume. No files were deleted and there is still space on that drive. Obviously, now I am back and have access to my tape drive I want to transfer all those backups to tape. I tried - after 14 hours or so Retrospect had identified 40 million files and was still running! I canned it... I guess I will have to restore the backed up files to another volume and then back up that volume with Retrospect... 😞
  13. It seems to me that the major issue here is that Retrospect creates all the .rdb files first, instead of creating them as it writes to tape. In my case, I am backing up a large set of files from a portable USB drive for the first time. After 4 hours, Retrospect is only one third of the way through creating the .rdb files with 8 hours left to go before it even think about writing anything to tape. This approach might be sensible when backing up to a disk drive but writing to tape is quite a slow process and there ought to be plenty of cpu cycles available while this is happening to generate the .rdb files and the write to tape could be happening immediately instead of 12 hours later. Retrospect v16.6 is running on a Mac Pro (2015) with 64Gb ram, 3.5Ghz 6 Core Xeon E5. It is using everything! Doing anything else on the Mac while the .rdb files are being created is almost impossible.
  14. DavidHertzberg

    File compare problem

    tbr00, I also think it would aid us in suggesting s solution to your problem if you clarified your Retrospect-related installation configuration. My understanding from what you've said so far is that all your Retrospect "client" machines are Macs, but your "backup server" is a Windows 7 machine that also has a Netgear ReadyNAS. It is the files on the ReadyNAS that are giving "file compare errors"—about which you have so far revealed no further information—when you back them up. You are devoted to whatever data is already backed up to LTO4 tape, but (AFAICT) that generation is so old you can't buy a tape drive that will read it and can be attached to a more-modern machine. You are as devoted to your ReadyNAS server as to the "bunch of olï»żd hardware deviceï»żs", but that server also cannot be moved to a newer machine. Is my understanding essentially correct? P.S.: If you upgraded to Retrospect Windows 16 within the last 30-45 days, you are entitled to personalized assistance from Retrospect Tech Support. If—as I suspect—your "file compare errors" have something to do with your ReadyNAS characteristics, you're going to need that assistance. Here's why and how to file a bug-report Support Case; note that the Support Case will need to reveal to R.T.S. the information you won't reveal to us.
  15. DavidHertzberg

    File compare problem

    tbr00, So, you're going to do a "strip tease" by gradually revealing more information about your problem.đŸ€Ł How about "taking some more off" by actually reproducing the "file compare errors" you are getting—as shown in the logs? That would help us Forums volunteers to figure out what the problem is. It sounds to me as if you are having a problem described in this 2004 thread. See the last three posts in the thread. Is there a recent Windows-7-compatible driver update for your ReadyNAS RAID card? If you are satisfied that your manual compares show the data is being backed up correctly, how about switching to Media Verification—as described on page 354 of the Retrospect Windows 16 User's Guide? Page 459 says "In certain circumstances, Retrospect does not have access to MD5 digests generated during backup. This is true for all backups created using versions of Retrospect prior to Retrospect 16.0, as well as backups that took place when Retrospect’s “Generate MD5 digests during backup operations” preference was disabled." But at worse that means IMHO your data backed up with Retrospect Windows 12 will be backed up again—once.
  16. tbr00

    File compare problem

    No OneDrive, but the partitions are on a Netgear ReadyNas. I have not seen a similar issue backing up the local drive, but there is not much data there, so I can't be sure it does not happen in that case. Regarding Windows 7, all our other machines have been upgraded to Macs but I keep this one around because it has a bunch of old hardware devices (not least my tape drives) which I cannot easily move to a Mac. Extended security updates for Windows 7 are available to 2022.
  17. SunbeamRapier, Forgive me for possibly insulting your intelligence, but do you know that you can't upgrade from Retrospect Mac 12 to Retrospect Mac 16 without paying for a new license code? Here's the Licensing Wizard. If you're only backing up one Mac, and your backup destinations are disks rather than tapes or optical drives, you may only need to pay US$49 (or US$39—it looks like there's a discount in effect) for Retrospect Solo. Here's the Competitive Analysis Knowledge Base article for that edition. P.S.: Whenever I add later information—as opposed to a wording clarification—to a post I have already made, SunbeamRapier, I precede that later information with the centuries-old letter-writing abbreviation "P.S." or "P.P.S." etc.. That lets me add a Reason for Edit. Evidently your generation believes the abbreviation "OK" is equivalent. To which I can't resist replying "OK, boomer".đŸ€Ł Anyway, what you need to do is create a Support Case for the license-key bug; here is why and how to do so. The fifth paragraph of that post says the head of Retrospect Technical Support "has verbally assured me that you don't need to be signed up for ASM to report a bug—only to get personal assistance with coping with it." As far as Australian Retrospect Support being "no help at all", the only thing I dare do is to point you to this post—which describes what happened to me earlier this year when I posted about a similar situation. P.P.S.: In regard to Catalina, you need to read this Knowledge Base article and also this one. Note that the first KB article, in its last multi-sentence paragraph, erroneously links to the Mojave version of the second KB article rather than the Catalina version—which it should have (except that somebody on Retrospect "Inc."'s. august Documentation Committee didn't coordinate what he wrote in the first article with somebody else who was rewriting the second article for Catalina).
  18. I am trying to upgrade from v12 to v16.5 for Catalina. It doesn't work and, so far, Retrospect support have been no help at all. I have downloaded v16.0 - the dmg file is v16.6 - but it seems impossible to complete the upgrade. Ok, re-downloading v16.6 got me one stage further - now I have licensing issues. Ok this is now working. The licence problem appears to just be a quirk in the licence field - entering the new licence does not appear to work - there is a red message which says this licence number does not apply to the current version. But if you leave it, it will eventually accept the licence key.An Australian support number is listed on the support page but is always closed and european times are quoted for the opening hours - I haven't tried calling the Australian number during european hours. What a mess though... 3 days to do an upgrade!
  19. DavidHertzberg

    File compare problem

    tbr00, See this post and the ones after it in that thread. Are you using OneDrive? Why are you still on Windows 7, since extended support ended on January 14, 2020?
  20. tbr00

    File compare problem

    I have just upgraded from Retrospect 12 to Retrospect 16 on Windows 7. I started to create a new backup set, on LTO4 tape with full verification, but I am getting "File didn't compare" errors. For example, in one partition, out of 288285 files written 119232 did not compare. I ran the backup again, and Retrospect decided these 119232 files needed to be written again, and did so, but again all 119232 failed to compare. I extracted both copies of one of the files from the tape and manually compared it to the source and all three versions are identical, so they appear to be written correctly but for some reason not comparing. This partition had previously been backed up without this problem with Retrospect 12 on a different backup set. Is there any way to get more information from the logs as to why it thinks these files are failing to compare?
  21. Earlier
  22. IMO, the RS engine will *have* to be running -- the report is *generated* and sent at the selected time. So you'll have to find a way to make RS run around the time you want the email to be sent (or change the time to when RS is running!), or go round RS somehow. Maybe: Use a spoof scheduled script to start RS at 6.59 and quit it on finish -- poll for definitely-not-there shares, a script with no clients but a 7.05 shutdown time might work, or take this chance to back up your server settings, catalogs, etc. Use Windows scheduler to start RS at 6.59 and quit it after 7 Schedule your email to go after the last script of the day has finished, with shutdown after that -- you should know from experience how much leeway you need to build in so the script will finish before the mail gets sent My favourite 🙂 -- send an email after every backup event, filter with your email client and post-process into your own database. You can get much more detail than the reports offer, find out many more "fun facts" eg weekly churn on a daily backed-up client, better alerting on failed/missing clients -- even build your own report "dashboard" to report the things *you* care about. Generate your own emails from RS's log file (which appeals to the nerd in me, but is more pain for the same benefit as the last) Unfortunately, while you can use Script Triggers to act on RS events, I know of few ways of *telling* RS to do something from the "outside" -- no "and now email the report" command. But I'm a few versions behind, so that may have changed. But you could use an "EndApp" trigger to eg fire up a script to do no. 5 as the last act of the day.
  23. jhg and everyone else, Two days ago I received, probably like all other Retrospect administrators, a marketing e-mail from Retrospect "Inc.". It announces a new version in March, and says "Not sure if your backups are running? Simply set up an always-on ProactiveAI script, and schedule email notifications to send you a daily summary [my emphases]." IMHO that implies the new version will require having Retrospect.exe running when the summary is scheduled to be e-mailed. In the third paragraph of this post in another thread I reported the head of Retrospect Tech Support's voice-overs. Engineering's aimed at "eventually having Retrospect run as a service with an HTML-based interface". That IMHO implies targeting in 2020 a "browser based" more-recently-introduced client-server backup application analyzed in the second features column of this Retrospect Knowledge Base article. Itemized features include Windows/Linux support.
  24. prl and any other non-ancient Forums members, There appears to be some kind of bug in the Forums software regarding the display of Profiles. Members who did not disable the Recent Visitors "block" display, such as me and Don Lee and kolohe280 (who didn't put anything in his/her Profile but didn't disable its display) and Lindsay Robertson, have their Profile information displayed. Members who did disable the Recent Visitors "block" display, such as prl, don't have their Profile information displayed. Thus I can't see prl's Gender. I'll file a Support Case for the bug.
  25. David, thanks for the clarification. I've set my gender in my profile.
  26. prl, Your OP observation is that "the correct icon seems to be there initially, but then get overwritten", and the overlaying icon in your OP screenshot looks to my eyes like a distorted version of the correct icon. Therefore I'm speculating that code connected to the icon generates some reaction by Catalina, and that the reaction is what's distorting it. The fact that the changing-facet code isn't executing in System Preferences wouldn't necessarily deter Catalina's reaction, but my speculation implies that the same distortion would occur when the icon is displayed in the Menu Bar of a "client" machine running under Catalina. That's why I asked someone to check this; evidently that someone can't be either you or me. If your preferred personal pronoun is "he", set the Gender item in your Forums Profile to Male—as I did years ago. I know a lot of administrators haven't done that, which is why I always begin my posts with the "handle" of the administrator I'm responding to—whom I then can usually refer to as second-person "you" without my junior-high-school English teachers rolling over in their graves. If I have to use third-person, I check the administrator's Profile.
  27. Oops. I had upgraded the server, but my remote console was still on 15.0. My mistake. Now that Ive sorted that it appears to be behaving.
  28. I use Retrospect Client. I back up a second Mac to a Retrospect server on my Mac, and I run Console on the same Mac as the server. But unfortunately for any testing, the other Mac doesn't (and can't) run Catalina. It's a Early 2011 MB Pro. But anyway, I'd have thought that the problem with the icon in System Preferences would show up whether Client was in use or not, even if it is the same icon as the one used in a Client's menu bar. My preferred personal pronoun is "he"
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